Refund & Return Policy

At Official Mounjaro UK, our priority is to provide visitors with clear, trustworthy, and educational information regarding Mounjaro (tirzepatide), metabolic health, and related wellness topics. As an information-based platform, we do not sell, ship, or dispense any prescription medications.
For this reason, the following Refund & Return Policy applies solely to digital content, informational materials, or non-medical services offered through our website.

1. No Physical Products or Medications

Official Mounjaro UK does not supply pharmaceutical products, prescription medications, injection pens, or any medical devices.
Because no physical goods are sold or dispatched, returns of physical items do not apply.

2. Refund Eligibility

We may offer refunds on the following, when applicable:

  • Digital guides, informational downloads, or educational resources
  • Paid online tools, digital subscriptions, or premium content
  • Consultation bookings, where cancellations are made within the permitted time window

Refund requests will be reviewed individually to ensure fairness and clarity.

3. Non-Refundable Items

Refunds cannot be issued for:

  • Digital products that have already been accessed or downloaded
  • Services that have already been delivered or completed
  • Any content made instantly available upon purchase
  • Fee-based services cancelled after the allowed cancellation period

This aligns with UK consumer law regarding digital content.

4. Cancellations

If you wish to cancel a digital service or subscription:

  • Contact our support team as soon as possible at sales@officialmounjaro.uk
  • Cancellations made before content is delivered may be eligible for a full refund
  • Cancellations made after access is granted may not qualify for reimbursement

We aim to respond to all requests within 48 hours.

5. Incorrect or Duplicate Charges

If you believe you have been incorrectly charged, or if a duplicate payment has occurred, please contact us immediately.
We will:

  • Investigate the issue
  • Verify the transaction
  • Issue a correction or refund when appropriate

6. How to Request a Refund

To request a refund or ask a question about this policy, please email:

📧 sales@officialmounjaro.uk

Include:

  • Your full name
  • Order or transaction reference (if applicable)
  • A brief explanation of the issue

This helps us resolve your request quickly and efficiently.

7. Our Commitment

We are committed to transparency, fairness, and maintaining a trustworthy platform.
Although we do not sell medications, we strive to provide an honest, professional, and customer-friendly experience for all users of Official Mounjaro UK.